Posts By: Dwight Bowen

Lean Tinkers by Bob Emiliani

Lean Tinkers Oh kaizen, dear kaizen, what has happened to you? This beautiful, human-centered process for learning, creativity, teamwork, and making improvements, both large and small, has been reduced to a yet another tool used incorrectly by managers. Lean thinkers? Hardly. Lean tinkers? More than you can imagine. How do I know this? Let me… Read more »

How did Australia Post reduce unit costs by 30%?

Contributor:  Michael Fromberg Posted:  04/29/2013  12:00:00 AM EDT  |  0 Tags:   Michael Fromberg | Australia Post | Shared Services | interviews | Customer Experience | Innovation | Methodologies, Statistical Analysis, and Tools Interview by Alex Holderness for PEX Network How have you reduced unit costs by 30% – that’s the question I put to Michael Fromberg, Head of… Read more »

Network meeting June 13, 2013 at Reading Area Community College

A full day of training focusing on the people side of lean.  The objective is to provide attendees with an understanding of what it takes to gain and maintain allies to their Continuous Improvement (Lean) efforts. In addition, we will have a Skype videocast with Mark Graban, the host of the Lean Blog, and author… Read more »

Competing – Empowerment and Accountability

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Empowerment and Accountability:  Opposites or equals?  Certainly when not handled appropriately, these important “people-related” concepts can make the “soft side” of continuous improvement into the “hard-side”.    In this podcast we will explore both Empowerment and Accountability from the Lean perspective.   Empowerment Why empower? Because management cannot see everything; they need help and lots of… Read more »

Creating a Favorable Environment for Continuous Improvement – part 2 – Trust

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Competing Part 2 Trust A favorable environment for continuous improvement is a trusting environment an environment where people feel they can take a chance and occasionally make mistakes. an environment where when a mistake is made the results are not public embarrassment or humiliation.  With the equal partners of empowerment and accountability in the background,… Read more »

Competing – Respect

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Creating a Favorable Environment for Continuous Improvement Part 1. Respect: it’s costs and it’s value “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou We need an environment where everyone is allowed and invited to be… Read more »