A full day of training focusing on the people side of lean. The objective is to provide attendees with an understanding of what it takes to gain and maintain allies to their Continuous Improvement (Lean) efforts.
In addition, we will have a Skype videocast with Mark Graban, the host of the Lean Blog, and author of the “Lean Hospital”. Mark has spoken at the National Shingo Prize conference and the Northeast Shingo Prize conference. Mark is an exceptional speaker and prolific blogger on lean and specifically lean in healthcare. “about Mark Graban”: http://www.leanblog.org/about/about-mark-graban/
The training will focus on the people side of lean, about creating and sustaining a favorable environment for continuous improvement. Training subjects will include: Respect, gaining Trust, Empowerment vs Accountability, Encouraging while reprimanding, Idea Systems and if time allows the Shingo Prize Criteria.
Who: up to three attendees per company – target audience is Supervisors, front-line managers, lead people, and leadership.
What: We need people to understand, trust and continually support continuous improvement. This day will focus on some key people skills which, when used properly, help to gain and maintain allies, evolving a continuous improvement effort into a continuous improvement culture. Some simulations and role playing will be scattered throughout the day.
Where: Reading Area Community College, 10 S Second St., Reading, PA, Schmidt Training & Technology Center building, Room T118.
When: Thursday, 6.13.13 from 9 a.m. – 4:00 p.m
Please contact Dwight to register. Registration is critical to logistical planning of the event so PLEASE let me know if you plan or do not plan to attend.