Summary of 9/21/06 network meeting at Savage Toyota

Many thanks to Eric Savage at Savage Toyota in Hamburg, PA for doing a terrific job describing and walking us through the process improvements Savage has attained in the last few years. We discuss their much improved Sales process……measurable and continuously improving, the Service process and it’s relationship to manufacturing, capacity planning, on-time delivery etc., parts department less inventory but they have what they need when they need it and the people process focusing on having fun, being valued and being nice.

Each attending member found something in Eric’s presentation that will likely be applicable in their company.

In attendance:

  • Misco Products
  • The Rose Corporation
  • American LaFrance
  • Remcon Plastics
  • Insinger Machine
  • Yoder Brothers


Reading Powder Coatings

Clean Burn Inc.

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